Essential support
Anyone requiring assistance should contact Essential Group’s 24 hour service desk:
T: 01992 560599
E: Servicedesk@essential-group.co.uk
Essential Group deliver a priority service level for our maintained and monitored customers, who benefit from reduced response times, discounted call out, labour and parts charges.
Essential Group’s support desk is geared to assist anyone requiring assistance, whether or not Essential Group installed or maintain your Fire and Security system.
Essential Group’s partners offer key holding and mobile response services. Our keyholding service can protect your home and business by offering a visible deterrent to intruders.
In the event of an intruder alarm activation, Essential Group’s Alarm Receiving Centre will despatch our personnel. Following a reconnaissance of the site, the alarm will be verified. The alarm will be reset and premises re-secured.
In the event of a genuine break-in, Essential Group will follow a series of pre-agreed instructions such as contacting the emergency services, customer keyholders and re-securing the building.
